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Telecom Engineer

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Telecom Engineer


The Telecommunications Engineer for The Network is a key player in achieving company’s ongoing objective to build and apply innovative systems and telecommunications technology to our feedback solutions. As a member of the IT Infrastructure team, you are the primary support for our telecommunications infrastructure and services.

At The Network, we create better workplaces by combining innovative people and industry-leading technology that allow companies to build and promote ethical cultures.  Join us!

The Day-to-Day:

As a Telecommunications Engineer for The Network, you will develop the skills to take on the following:

  • Perform daily maintenance  tasks including new client telephony setup/provisioning.
  • Maintain the company telephony environment including Avaya phone switches, call center  management, Intuity Audix voicemail, fax systems, call recording and integration systems.
  • Create and maintain custom Avaya vectors to ensure that our incoming traffic is handled appropriately.
  • Troubleshoot issues including switch configuration and wiring issues.
  • Maintain vendor relationships pertinent to the telephony systems and serve as first point of contact


The Right Person:

Will have…

  • Bachelor’s degree in a technical discipline or equivalent experience
  • 2+ years background in telecom systems (i.e. Avaya switches, CentreVu CMS, Avaya IP Agent, NICE call recording systems, skill based routing), telecommunications carriers, equipment vendors and service providers
  • 2+ years supporting contact/call centers as well as implementing, testing, and supporting telecommuter solutions
  • 2+ years experience turning-up, testing, supporting and troubleshooting complex PBX, voice-mail and call recording systems

Will demonstrate…

  • Ability to provide hands on maintenance, installation, support and troubleshooting of PBX, PBX components & functions, call management systems, call recording systems and call accounting systems including patch management, firmware upgrades, etc.
  • Ability to perform complex program changes on PBX, call management, voice mail systems
  •  Ability to diagnose/troubleshoot on various technologies (voice, LAN/WAN, PC, etc.)
  • Thorough understanding of telecommunications carriers and their offerings
  • Ability to document system configurations, processes and procedures

 Will enjoy…

  • The opportunity to collaborate with self-driven people who are passionate about what they do and care about making a difference
  • A working environment where innovation and creativity are encouraged and taken seriously
  • A position with one of the leading providers of integrated Governance, Risk and Compliance (GRC) solutions
  • Recognition and advancement based on a dynamic performance management process

Check out The Network’s Purpose and Principles!

Is this position right for you? Email your resume and cover letter to,  or fax: (770) 613-6729. Please reference the job title in the subject line.

No telephone calls please.  Qualified candidates will be contacted. The Network is an Equal Opportunity Employer.

Awards & Certifications 2013 GRC 20/20 Technology Innovation Award 2013 TAG Top 40 Innovative Company 2012 IABC Gold Quill Award 2012 MarCom Award We self-certify compliance Safe Harbor Safe Harbor Certification SOC 2 Certification