Once you detect issues in your organization, what do you do? You must have a way to efficiently and effectively investigate issues and incidents, so you can correct behavior or prevent additional incidents. Further, implementing and managing corrective and preventative action plans will help you address the root causes of compliance issues. Many companies don’t know about or have a way to implement best-practice procedures for investigations and remediation, particularly for issues the company hasn’t dealt with before.
The Network can help you with the two critical components that are necessary for effective issue management:
- Our Incident Management solution is the foundational system for managing incidents, issues and cases from allegation through resolution. Incident Management includes best practice workflows for case investigation and promotes secure collaboration between investigators.
- Our CAPA/Remediation solution implements and manages corrective/preventative and remediation activities, most often from the result of a case. This is a critical step toward continuously promoting the behavior you want and preventing the incidents you don’t.
Contact us to schedule a demo of Incident Management or to learn more about how The Network can help your company leverage investigation management best practices.