Flexible system adapts to your needs

The ServiceQuality system is built with flexibility in mind so you get your information, your way.

Data Collection

Capturing the information critical to your organization is key to understanding underlying customer experience issues. With ServiceQuality, the data collection and dissemination rules used during the report are built to your exact specifications. The Network programs your custom criteria directly into our system’s logic engine, then the dynamic system continuously adjusts, based on the rules you determine, to ensure no data is left un-captured.

First line of response

The ServiceQuality system allows for first-line resolution to control and manage your response, if you wish. Coupons, codes, next-step instructions and more can all be managed by the system and controlled by the parameters you determine. Event type, severity, frequency or any other component you deem necessary can direct the type of response and the form of delivery.

Instant Dissemination

After the data has been collected, the information is automatically disseminated to the recipients you designate and captured in a centralized case management system. The reports can immediately be sent simultaneously to different departments in your organization, based on the criteria you determine, or simply viewed through the case management system.

To learn more about ServiceQuality, contact The Network at
800-357-5137 or request more information.