The Network Introduces Enhanced NetClaim Reporting System
Norcross, Georgia, March 31, 2004
The Network, Inc., a leading supplier of insurance claim reporting
services, today announced the release of NetClaim 4.0. This new version
of the company’s award-winning software improves the flexibility
and accuracy of claim reporting.
“NetClaim continues to set the standard for excellence in claim
reporting,” said Tony Malone, Chief Executive Officer of The Network,
Inc. “The system enhancements provide greater flexibility, improving
the quality and the completeness of information.”
NetClaim provides Third Party Administrators, insurers and employers
nationwide with claim reporting services. Client-specific guidelines
are programmed into the system, where they automatically determine the
questions asked of callers who are reporting a claim, as well as the
process by which claims are sent to recipients.
“It’s like having two Interview Specialists on every call.
Our system focuses on the details while our highly trained people focus
on providing exceptional customer service,” said Malone.
“Immediate notification of time-sensitive claims is a critical
aspect of any claim intake service and can produce dramatic savings for
clients. NetClaim analyzes the information received and immediately sends
our Escalation Team the right notification procedure based on details
like the time of day, day of the week, location involved and type of
incident,” said Malone.
The new release of NetClaim expands the flexibility of the system by
programming quality assurance checks at any level of the client’s
organization.
“The enhanced features enable us to consistently handle all of
a client’s diverse reporting needs. For example, if there are a
few locations that have different lines of coverage than the rest of
the company, the system remembers, and therefore the report is handled
properly. Having technology assist during the interview is important
because we handle over 1 million transactions a year. Eliminating the
potential for human error allows us to meet each client’s unique
requirements while providing industry-leading accuracy,” said Malone.
The enhanced system also includes Companion Claim™, a feature
that streamlines the reporting of multiple claims by pre-filling information.
NetClaim was named a “Top Tier Technology Product for 2000” by
Risk & Insurance magazine. The Network serves three of the top six
property and casualty TPAs in the country.
Visit the NetClaim web site.
About The Network
The Network (www.tnwinc.com) has helped clients collect information
and address critical issues such as ethics, risk management and service
quality for more than 20 years. The company provides services such as
hotlines, insurance claim reporting and employee communications to over
1,500 companies, including 40% of the Fortune 500.
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