The Network, Inc. Launches ServiceQuality – a Customer Experience
Management Program
New Program Helps Companies Enhance Customer Experiences Through
Trend Analysis and Issue Management
Norcross, GA – February 29, 2008
The Network, Inc., the leading provider of ethics and compliance hotline
programs, risk management and critical incident reporting for over 25
years, today announced the launch of a new program to help organizations
better manage issues at any point in the customer experience process
and increase customer satisfaction and retention.
With The Network’s new ServiceQuality program, organizations
now have the capability to collect and analyze comprehensive data about
customer experience and build loyalty by identifying systemic challenges
throughout the supply chain and introducing positive enhancements at
any stage of the customer interaction.
The Network’s ServiceQuality program allows for comprehensive analysis
of overall customer experience and documentation of outcomes and management
issues across the entire organization through:
- Industry-leading reporting that provides instant analysis of trends
and issues at any point in the customer interaction process
- A centralized case management system, which can easily manage and
prioritize all issues, from the first report to final resolution
- Flexible data collection processes customized to capture detailed
information throughout the entire supply chain
- First-line resolution controls that help direct the type of responses
and delivery
“The Network has helped thousands of organizations collect critical
information for 25 years. Expanding our core competency into the customer
experience arena is a natural extension for us,” said Tony Malone,
CEO. “Organizations will find great value with the reporting capabilities
of ServiceQuality. The critical information it provides can help them
in enhancing the customer experience and growing their businesses. ServiceQuality
was specifically designed by The Network to help our customers build
more positive relationships with their customers, while increasing the
positive perception of their brands.”
For more information regarding ServiceQuality, please contact The Network
via e-mail at info@tnwinc.com or
call 800-357-5137.
About The Network, Inc.
The Network, Inc. has helped clients collect information and address
critical issues such as ethics, risk management and critical incident
reporting for over 25 years. The company provides global services such
as hotlines, insurance claim reporting and employee communications to
thousands of organizations spanning every industry, including nearly
50% of the Fortune 500. www.tnwinc.com
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