Support Services

One of our core principles at The Network is “We earn our clients’ trust and exceed their expectations”. Part of that is making sure when our clients need help, they get it. Our streamlined support process and structure lets our clients quickly get any help they need, by whatever channel is most convenient for them. There are several methods for submitting service requests, technical support issues, program changes or additional communications materials. Our clients can reach our Professional Services support team from 9:00 am to 7:30 pm EST each weekday and can access our online help center anytime, which includes a rich list of FAQs and video tutorials.

We are always expanding our online knowledgebase with additional information gathered by our support team. In addition to our standard support services, we offer dedicated account management support for those clients with additional requirements.

Our Professional Services team is dedicated to achieving 100% client satisfaction Learn more about implementation and training services.