Interview Specialist (Mandarin Chinese)

Job Title: Interview Specialist (Mandarin Chinese)
Department: Contact Center
Reports To: Operations Supervisor
FLSA Status: Full-time; Non-exempt
Salary: Hourly rate + shift differentials + monthly incentives + benefits
Job Code: IS

JOB DESCRIPTION

As an integral part of our call center team, you will answer inbound employee assistance-type calls from employees of our Fortune 500 client companies. Interviewers are responsible for accurately documenting these calls using PC and Windows-based applications. At The Network, we are dedicated to improving our customers’ performance, which extends to helping each other achieve results. There will be times when we will be required to perform other duties outside of our competency profile as requested, directed or assigned in order to meet business needs, maintain high quality of service and uphold the mission and values statements of our company.

JOB REQUIREMENTS

Minimum of 6 months customer service experience
Call center experience preferred
Ability to read, write and speak English and Mandarin Chinese fluently
Strong writing skills
Ability to conduct a structured interview
PC proficiency required; knowledge of Windows applications
Minimum typing speed of 35+ WPM with 90% accuracy required
College degree is a plus

IDEAL CHARACTERISTICS

Excellent grammar, spelling and writing skills
High level of professionalism
Pleasant and friendly phone presence
High energy
Team player
Ability to ask detailed questions
Strong commitment to quality performance

HOW TO APPLY

See instructions on our Career Fair page.

ABOUT THE NETWORK

The Network, Inc. is a leading provider of governance, risk and compliance solutions that help organizations mitigate risk and promote organizational compliance. Through the integration of on-demand software and services, The Network helps clients identify, communicate, resolve and mitigate risk issues and incidents. Established more than 25 years ago, The Network serves thousands of organizations in every industry, including nearly 50 percent of the Fortune 500.

The Network is committed to equal employment opportunity for all qualified individuals according to the law, regardless of their race, color, religion, national origin, age, gender, disability, veteran status, marital status, sexual orientation or any other characteristic(s) that may be protected under federal, state or local law. If opportunities are currently not available, The Network will keep your resume and application on file for future reference.

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