| The Network’s Leadership Team is comprised of talented managers and strategists with years of experience in helping companies improve their overall operations and communications. This team maintains The Network’s client-driven focus, consistently identifying and meeting clients' measurable objectives. Luis Ramos
Chief Executive Officer
Mr. Ramos became the Chief Executive Officer for The Network in early 2009. In this capacity, he is responsible for the overall strategic direction and leadership of the organization toward the achievement of the company’s vision, strategic goals and financial objectives. In addition, Mr. Ramos oversees all functional areas of the organization including operations, IT, finance and sales. Prior to this, he has held positions as Chief Operating Officer, Sr. VP of Operations and Technology and VP of Risk Management Services. Mr. Ramos was critical in the development and launch of The Network's proprietary application, NetClaim™, which standardized all reporting services and created scalability for highly customized reporting programs. NetClaim, universally hailed and accepted in the industry, has enabled The Network to develop intricately tailored reporting solutions that use real-time quality assurance to maintain exceptionally high accuracy levels. Mr. Ramos is a ten year veteran of The Network, which he joined after stints at ADP and Crawford & Company. His writing has been featured in National Underwriter Magazine and Risk Management Magazine. Tony Malone
Co-owner and Co-Chairman of the Board of Directors
Mr. Malone, Co-chairman of the Board of Directors, has been co-owner of the company since January of 2003. In his role, he plays an integral part in ensuring the Board acts as a constructive part in the development of the company’s overall strategies and objectives. Mr. Malone served as the company’s CEO from 1998 through 2008. Prior to joining The Network, Mr. Malone was President and COO for Riscorp, Inc., where he led the company through a successful IPO up to its subsequent sale. Mr. Malone was Director of Risk Management for KFC (then a PepsiCo company), Manager of Risk Financing for BATUS Inc., and in various positions at The Upjohn Company. He has a Master of Business Administration degree in Risk Management and a Bachelor of Arts degree in Finance. Mr. Malone holds the Associate in Risk Management (ARM) and Chartered Property & Casualty Underwriter (CPCU) professional designations. Julio Cantillo
Co-owner and Co-Chairman of the Board of Directors
Mr. Cantillo, Co-Chairman of the Board, has been co-owner of The Network since January of 2003. In his role as Co-chairman, he plays an integral part in ensuring the Board has a prominent role in overseeing organizational operations and strategies. Prior to this Mr. Cantillo held the position of the Company’s President where he was responsible for overseeing the strategic planning and operations for the organization. Mr. Cantillo joined The Network in October 1998 as Chief Operating Officer. Under his leadership, The Network improved and modernized contact center operations, grew IT capabilities and developed NetClaim™, a Web-based report intake system that was selected as a “Top-Tier” technology solution by Risk & Insurance Magazine. Prior to joining The Network, Mr. Cantillo held several senior operating positions in the insurance industry with Riscorp, Inc. He was previously a Senior Operations Consultant with KFC (then a PepsiCo company) and a Senior Auditor with Arthur Andersen and Company. He has a Bachelor of Arts degree in Accounting and is a licensed Certified Public Accountant. Ralph Childs
Founder and Chairman Emeritus
Mr. Childs founded the company in 1983 by introducing a 24x7 anonymous reporting system that would enable employees or others to bring known or suspected unethical, illegal, or irresponsible activities to the attention of his customers’ problem solvers without fear of reprisal. As a former FBI Special Agent, Mr. Childs has extensive experience in sensitive security and criminal matters. Today, Mr. Childs works with the company's clients, helping them to strategically position their efforts and achieve their company’s objectives. Mr. Childs attended Vanderbilt University and received a Bachelor of Science degree from Arkansas State University. Rick Hollahan
Chief Information Officer
Mr. Hollahan currently leads the information technology operations of the organization. He is responsible for the delivery of key system enhancements, application infrastructure and day-to-day components of the organization’s information technology systems and operations. He was formerly Director of Information Technology at The Network, Inc. Mr. Hollahan has nearly 30 years of experience in Information Technology (IT) and over 15 years of IT management experience. Prior to joining The Network in November of 2006, he was Senior Director of Technology at Georgia Pacific and the CIO of Xcellenet, a communications software company based in Atlanta. Douglas Wells
Senior Vice President of Contact Center Operations and Client Services
Mr. Wells became the Senior Vice President of Contact Center Operations and Client Services in early 2008. In this capacity, he is responsible for all of the company’s client services and contact center functions including staffing, training, quality assurance, customer satisfaction and administration. Prior to this he served as the Vice President of Contact Center Operations.
Mr. Wells joined The Network with more than 10 years of leadership experience in call center operations. Prior to The Network, he served as Vice President of Operations at the Affinity Group, a Macon, Georgia-based call center outsourcing firm that Wells co-founded with several partners in 2004. Mr. Wells previously held managerial roles in call center operations and technical services at leading corporations, including Access Integrated Networks, Providian Financial, OfficeMax, MetLife and AT&T. Mr. Wells earned a Bachelor of Science degree in Computer Science from Sam Houston State University in Houston, Texas. Clark Bosley
Vice President
As Vice President, Mr. Bosley is responsible for the strategic direction of the department and managing the sales-generating activities within the company. While leading the sales group, his responsibilities include overseeing new relationships with prospects and strategic partners, as well as expanding partnerships with The Network’s existing clients. Mr. Bosley joined The Network in 1993 and has over 25 years of consultative sales experience and over 20 years in sales management. Mr. Bosley is a graduate of West Georgia College, where he earned a Bachelor of Arts degree in Mass Communications and Marketing.
Susan Dragojlovich
Vice President of Human Resources
Ms. Dragojlovich joined the Company as Vice President Human Resources in February 2001. Prior to The Network, Ms. Dragojlovich was the Vice President of People Services for Nexchange Corporation, an Internet Application Service Provider that integrated online retail shopping with content websites. In 1998 and 1999, she was the Director of Human Resources for Pike's Family Nurseries, the largest privately held lawn and garden nursery business in the U.S. From 1983 to 1998, Ms. Dragojlovich worked in various human resource roles for Federated Department Stores, last serving as Regional Director for Human Resources. She is a Bachelor of Science graduate with a degree in Merchandising from Ohio State University. |