| JOB TITLE: Sales Operations Director
DEPARTMENT: Sales
REPORTS TO: VP of Sales
FLSA STATUS: Full-time; Exempt
SALARY: Commensurate with experience + incentives + benefits JOB DESCRIPTION
Leadership Responsibilities:
Strategically lead and manage the newly created Sales Operations Team of 4-8 individuals who execute sales operations. Departmental goals and functions include:
- Define, build and execute the company’s data strategy
- Develop and manage key performance metrics to measure all aspects of the selling process
- Administer the CRM system, including driving enhancements and creating the roadmap
- Build and run sales reports, including pipeline reporting
- Optimize sales team adoption of CRM tool through programs and act as the company liaison with the vendor
- Meet company sales objectives - revenue, products, clients, distribution partner
- Manage the compensation administration for the sales teams
- Execute the lead management function responsible for building sales pipeline
- Manage the execution of demo support for the sales process and marketing function
- Manage expenses to achieve budget goals and profitability targets
- Spearhead the development of training materials and knowledge database of best practices, “how to’s”, and other less formal communications to drive knowledge transfer to the sales teams
- Assist with the scheduling of training curriculum for employees and ensure all new team members are properly trained
- Develop the proposal function for the company
- Create and manage a formal custom reference program
Additional Individual Contributor Responsibilities:
- Direct all operational matters affecting the sales staff
- Become an expert of The Network’s products and services
- Develop proactive customer service strategies to keep company messages in front of buyers, ensuring that they are satisfied with their products/services and actively providing feedback
- Participate in new product development process – idea origination, research, evaluation, forecasts, sales strategy
- Participate in sales activities as needed to achieve objectives to stay abreast of the marketplace
- Weekly, monthly and annual sales meeting coordination
- Recommend selling model policies and procedures
At The Network, we are dedicated to improving our customers' performance, which extends to helping each other achieve results. There will be times when we will be required to perform other duties outside of our competency profile as requested, directed or assigned in order to meet business needs, maintain high quality of service and uphold the mission and values statements of our company.
REQUIRED SKILLS AND EXPERIENCE - Experience building, managing and leading high-performing, metrics-based teams
- 3-5 years experience as a B to B Sales Manager or Sales Operations Management
- Experience with B to B web based business models and technologies
- Results orientated with strong decision making skills and the ability to prioritize multiple objectives and meet aggressive deadlines
- The ability to understand the impact of operational initiatives from a salesperson’s perspective
- Ability to organize and evaluate office production and procedures and create processes to manage work flow.
- Process oriented, but flexible around business needs
- Must be proficient at analyzing data to make strategic recommendations based on data and trends
- Proven presentation skills to conduct sales certifications and group training as needed
- Strong persuasive skills and the ability to work well with other departments and achieve long term process improvements
- Bachelors Degree
- CRM experience required (Siebel OnDemand or Salesforce.com preferred)
- Self-starter, entrepreneurial thinker with ability to execute
- Strong knowledge of Excel and Microsoft Office
PREFERRED SKILLS AND EXPERIENCES 5 years of Sales or Sales Operations Management experience in a B to B technology company - Experience with Siebel CRM OnDemand or Salesforce.com. Administrative experience a plus
- Experience interfacing with sales, marketing, customer services and executive management
HOW TO APPLY
Qualified candidates are encouraged to submit a resume and cover letter to: The Network, Inc. Job Code: SOPSDIR Via e-mail: yourfuture@tnwinc.com or fax: (770) 613-6729 ABOUT THE NETWORK
The Network, Inc. has provided clients with information life cycle management services and addressed critical issues such as ethical culture, risk management and critical incident reporting for more than 25 years. Through a holistic integration of services such as information capture, incident and case management, reporting and analytics and employee communications, The Network helps thousands of organizations spanning every industry, including nearly 50 percent of the Fortune 500.
The Network is committed to equal employment opportunity. The company will not discriminate against employees or applicants for employment on any basis, including, but not limited to: race, color, religion, sex, marital status, national origin, veteran status, physical or mental disability, and/or age. If opportunities are currently not available, we will keep your resume and application on file for future opportunities.
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